How Ezlynx is empowering the next generation of insurance with AI

This post is part of a series sponsored by Ezlynx.

The insurance industry is facing one of its most significant changes in decades. Given the evolving expectations of clients and the attractiveness of clients, the ability to acquire agency management expertise has become a key factor in how independent agencies compete and deliver value.

At Ezlynx, we are focused on using artificial intelligence (AI), not just to change workflows, but fundamentally to improve efficiency and customer interactions. By driving intelligence into everyday decisions, we are building the foundation for a high-quality, data-driven industry – empowering the next generation of Insurance professionals to work smarter, not harder.

Knowing EVA: Intelligent travel and exceptional service

One of the important ways we do this is with EVA (Ezlynx Virtual Assistant ™. EVA includes artificial intelligence to help agents spend less time on administrative tasks and more time on serving clients and expanding their business. From writing the perfect email to quickly managing client accounts, Eva is like your assistant – only better, and one that never sleeps.

This year, we’ve released some exciting new updates to Eveincluding:

• Summary of EVA Account: EVA streamlines customer management by analyzing emails, documents, and agent notes to create concise, easy-to-read forms. With the latest updates, EVA now integrates with Ezlynx Office 365 and Gmail plugins, to summarize all email chains for clients. This eliminates the need to manually review work logs and helps teams quickly become more agile in customer interactions.
• Content of email to Eva: Eva speeds communication by creating customized email drafts in seconds. By incorporating AI into manual text messages based on key details such as subject, tone and length, it enables faster access, better follow-up.
• EVA Product Support: EVA provides on-demand support, helping users navigate the Ezlynx management system efficiently, providing detailed instructions to complete specific tasks.
• Answers to EVA’s automated scripts: EVA develops automated text response capabilities integrated with Ezlynx Text Messaging ™. It can deal with frequently asked questions, share policy information, send ID cards, or direct clients to the clients of the Agency Portal-Help clients who help at the right time.

Eva’s intelligent power empowers independent agents to breathe life into their workday and unlock new levels of productivity. But AI tools aren’t just enablers — they’ve also directly benefited customers. It’s no secret that clients don’t like long wait times, repeat themselves, or wait until business hours to have their questions resolved. Research shows that customer satisfaction drops from 95% to 70% when customers wait more than ten minutes – but it shouldn’t.

Ezlynx allows agents to deliver faster, more accurate service while emphasizing their role as trusted advisors by integrating them with smart tools that enable customer self-service, streamline account communications, and store important account information in Agents’. Harnessing the power of artificial intelligence, Ezlynx sets a new standard for efficiency and customer experience across the insurance industry.

AI is designed for agents

At the heart of Ezlynx’s commitment to developing the future of insurance is an applied AI lab. The lab gives agents a space to work with us and see for themselves how the technology will be provided to create effective, time-saving solutions for all ezlynx and prostomios used.

Unlike traditional AI applications, such as Copilot or Chatgpt, which offer comprehensive, one-size-fits-all solutions – all AI solutions create tools that offer measurable value to Insurance professionals. This insight comes directly from the agents themselves. By talking to our product team, responding to surveys, and participating in workflow testing, agents help shape new innovations. Their feedback informs all stages of development, ensuring that AI solutions are effective and relevant to real-world insurance needs.

More than just tools, this lab is shaping the future of the industry. By putting agents at the center of innovation, it ensures that AI augments – not replaces – the expertise of the insurer. These solutions streamline workflows, reduce operational complexity, and provide agencies with the capabilities they need to thrive in the publishing world. The applied AI lab is not only keeping up with the future of insurance, it is building, creating tools and workflows that will define how agents work for years to come.

Shaping the future of smart insurance

At Ezlynx, our goal is to help independent organizations be twice as productive as their peers. While we have made significant strides, there is much work to be done. That’s why we continue to update important features like EVA and develop new things with AI Lab, which gives agencies the tools that matter most today while shaping the insurance industry for a better tomorrow.

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InsurTech data driven by artificial intelligence