2-10 Home Buyers Warranty Review
2-10 Home Buyers Warranty (2-10 HBW) is a home warranty company that offers customized service contract plans to homeowners, builders and sellers.
Read on for our full review of the 2-10 Home Buyers Warranty. We include details on its plans, prices and installation restrictions.
Content
2-10 Home Consumer Warranty Overview
Headquartered in Aurora, Colorado, 2-10 HBW offers home warranty for major appliances and home systems. Its programs are available to homeowners, real estate professionals and home builders.
- Offers structural warranty for new homes, and original dealer plans
- Plans start at $39.99 per month
- Discounts on GE and Whirlpool appliances
- Discounts with automatic renewals and gifts for referring friends
- Not available in Alaska and Hawaii
- Coverage for garage door openers and roof leaks costs more
2-10 Home Consumer Warranty Programs
2-10 HBW has two homeowner coverage plans for home systems and (in some cases) appliances:
The Systems program focuses on major home systems, while the Pinnacle includes systems installation and kitchen and laundry equipment.
With 2-10 HBW you can choose a service call fee of $65, $85 or $100. This is the amount you pay out of pocket when you request a service.
Other benefits include:
- Appliance Discount Program, allowing you to save up to 65% off retail prices on items large and small through 2-10 HBW partnerships with Whirlpool and GE.
- The option is to choose between repairing the machine or requesting a $100 refund for the replacement part.
- An “Even Or” service guarantee that will reimburse you for a service call if, after you submit a claim, 2-10 determines that the claim is not eligible to be filed.
- No additional service fee is charged if the part already servicing the 2-10 HBW fails again during the contract period.
2-10 Home Buyers Warranty
Below are two plans offered by the 2-10 Home Buyers Warranty, including prices and examples of items covered by each.
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Systems (Starts at $39.99/month) |
The Pinnacle |
|---|---|
|
Includes systems installation, and electrical installation of: |
Optional extras
2-10 HBW allows you to customize your plan by adding optional coverage options such as:
- Roof Leak Repair
- Built-in Pool and Spa Equipment
- Guest Unit
- Septic Ejector Pump & Pumping
- Well Pump Unit
- Protection of Electronics
2-10 Limitations of warranty for Home Buyers
Like most home warranty companies, 2-10 HBW plans have coverage limits depending on the machine or system. Coverage limits are the maximum amount the company will pay to repair or replace a covered item.
Dollar limits for the 2-10 homeowner plan include:
- $50,000 total limit / term of agreement
- $5,000 for an integrated HVAC system
- $2,000 per covered item
Some add-on options also have published dollar limits, including:
- Roof leaks: Up to $1,000 per contract period
- Pool and built-in spa equipment: Up to $3,000 per contract term
- Septic ejector pump and pumping: Up to $500 per contract term
- Well pump unit: Up to $1,500 per contract period
- Electronics Protection: Up to $5,000 per contract period
What the 2-10 Home Buyers Warranty does not cover
2-10 provides coverage for any type of detached or attached single-family home (including condos and townhouses but excluding homes used for business purposes), within its service area and under 10,000 square feet. In addition, the company does not cover damage caused by neglect or lack of routine maintenance.
2-10 HBW and excludes the following items or events from exposure:
- Appliances not in original kitchen
- Geothermal and other water source systems
- Pipes or electrical wiring located outside the service area
- Roof installation
- Carving or modification necessary for ease of operation
- Failure caused by anything other than normal wear and tear such as natural events, animals or insects
- Commercial grade equipment
- HVAC units with a capacity greater than five tons
For more information about coverage limitations and exclusions, we recommend that you review the 2-10 HBW sample service agreement (available for download when starting an online quote).
2-10 Availability of Home Buyers’ Warranty
State availability
2-10 Home Buyers Warranty is available in 48 states, except Alaska and Hawaii.
Contact information
2-10 Home Buyers Warranty offers 24/7 customer service and an online portal where you can file a claim or renew your warranty coverage.
To apply for service or get help with an existing plan, you can call 844-784-5209.
To purchase coverage or renewals, you can call 855-522-5734.
You can also get a quote through the company’s website by providing basic information such as your name, email, home address and phone number.
To cancel your service agreement you can call 844-784-5209.
User experience
The 2-10 HBW website is easy to understand, easy to use and includes detailed information about coverage, limits and pricing.
Customers also have access to an online Homeowner Portal where you can submit service requests and track the status of your claims. You can also upload documents, request a different contractor and raise claims if they are neglected.
The company’s contact information is easy to find including links to their Facebook page, LinkedIn and YouTube channel.
2-10 Home Buyers Warranty Guarantees
Regulatory or legal actions
As of this writing, we have not found any recent legal or major actions against the 2-10 Home Buyers Guarantee.
Although our team of writers and editors strives to include the most recent and accurate information regarding regulatory and legal actions, this information may not be complete or up-to-date. We recommend that you do your research for the latest information.
2-10 Customer Satisfaction Home Buyers Warranty
Third party ratings
- Business Bureau (BBB): 1/5 star average based on 14 customer reviews.
Customer complaints
According to the BBB, 2-10 Home Buyers Warranty is a BBB-accredited business and has an A+ BBB rating. The BBB also reports a total of 663 complaints over the past three years and 208 complaints closed over the past 12 months.
The information provided in this section is based on data available at the time of writing.
Check out other home warranty options
Check out our reviews of other home warranty companies to consider:
2-10 Questions Home Warranty Buyers Ask
What is the 2-10 Home Buyers Warranty?
2-10 Home Buyers Warranty is a home warranty for homeowners, builders and real estate agents. Its home warranty programs provide coverage for major household appliances and systems such as kitchen appliances, clothes dryers, washing machines and electrical systems.
How do I cancel the 2-10 home warranty?
You can cancel the 2-10 Home Buyers Warranty contract by calling 844-784-5209. Customers who cancel within the 30-day waiting period usually receive a full refund; after this time the refund is split. If you cancel after 30 days, your estimated refund may be reduced by an administrative fee of up to one month’s fee (where permitted by law) and any service or claims charges incurred in 2-10. Terms may vary by state.
How much is a 2-10 home warranty?
2-10 HBW coverage plans start at $39.99 per month. Like most home warranty companies, 2-10 HBW charges a service fee that can vary between $65, $85 or $100. Choosing a higher service charge will usually result in a lower monthly payment.
We tested the 2-10 Home Buyers Warranty
Our writers and editors have reviewed home warranty companies since 2020 and spent thousands of hours researching the top providers in the industry.
We evaluated the 2-10 Home Buyers Warranty based on the following factors:
- Services offered: We considered company coverage, plans, limitations and compared that to other home warranty providers.
- Cost: We looked at plan pricing and coverage to determine cost effectiveness.
- Availability: We prefer companies that operate nationwide or serve at least 30 states.
- Legal actions: We checked whether the company has any recent legal or regulatory proceedings filed against it.
- Customer service: We searched the company’s standing with the BBB and checked customer reviews and satisfaction ratings to gauge customer experience and any patterns of complaints.
For our full approach, read our complete guide to the Best Home Warranty Companies.
Home Buyers Warranty Review Summary 2-10
2-10 Home Buyer’s Warranty stands out for offering many options to upgrade coverage, as well as its relatively low service fees. The company’s premium plan includes many items not usually covered by other home warranty companies, such as ceramic cooktops, fire alarms, rotisseries, rotating platforms and hidden pipes.
Additionally, 2-10 HBW offers customers access to discounts on GE and Whirlpool brand appliances and a money-back service guarantee if your claim doesn’t qualify for coverage.
